Privacy Statement 

Aluna Vet, Inc. respects your privacy and is committed to protecting your personal information. This Privacy Statement outlines how we collect, use, and share personal information across our websites, products, mobile applications, and in-person services, including those at our veterinary mobile units, clinics, and hospitals (collectively, the “Sites”). It also applies when you apply for employment with Aluna Vet, Inc.

Please note that state-specific privacy laws may grant you additional rights or impose differing requirements that may affect how we handle your personal information.

Your Choices and Consent

By accessing our Sites or using our Services, you acknowledge and agree to the practices described in this Privacy Statement, including the collection and use of your personal information. You are not legally required to provide us with personal information, but by doing so voluntarily, you consent to its use as outlined in this policy. We retain your data in accordance with applicable laws and this Privacy Statement.

Information We Collect and How We Use It

 
1. Information You Provide Directly
  • Identifiers: Name, email, phone number, address. Used for communication, scheduling, and payment.
  • Media Files: Pet-related uploads or photos/videos during service, shared only with written consent.
  • Audio: Call recordings for quality assurance and record-keeping.
  • Billing Information: Payment details processed via third-party vendors.
  • Account Credentials: Login email and password or OTP based on ZIP code.
  • Support Requests: Metadata and content to resolve and track support issues.
 
2. Information Collected Automatically
  • Online Identifiers: IP addresses, cookie IDs, session identifiers.
  • Cookies: Used to improve and personalize your experience.
  • Device & Technical Data: Device type, browser version, OS, and language.
  • Usage Analytics: Interactions with our Sites tracked via tools like Google Analytics.
  • Mobile App IDs: Device identifiers used for performance insights.
 
3. Information from Third Parties
  • Referrals: Received from veterinarians or care providers to facilitate care.
  • Veterinary Staff: Partnered providers may share service details, visit summaries, and billing data.
  • Advertising Channels: We may receive anonymized metadata from platforms like Facebook or Google.
 
 

Sharing Your Information

We share your personal information only when necessary and with trusted third parties, including:

  • Service providers for hosting, analytics, payments, and support functions
  • Law enforcement or regulators when required by law or legal process
  • In emergencies, to protect individuals or public safety
  • As part of a merger, acquisition, or change of control

We do not sell your personal information.

 

Data Storage and Security

We store and process your data securely in the United States using encrypted cloud infrastructure and implement reasonable technical and administrative safeguards. However, no system is completely secure. If you suspect a security issue, contact us at [email protected].

Your Privacy Rights

Right to Know

You may request:

  • The types of personal information we have collected
  • The sources of that information
  • Our business purposes for collecting it
  • The third parties we have shared it with
  • Any categories of data disclosed for value or a business purpose
  • Whether sensitive personal data was collected or shared
 
Right to Delete

You may request that we delete your personal data unless an exception applies (e.g., legal obligations, fraud prevention, security incidents). To request deletion, email [email protected] or call 888-99-ALUNA.

Right to Correct

You may request that we correct inaccurate personal information. Please contact us via email to make corrections.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Data Retention

We retain your personal data as long as necessary to provide services or comply with business and legal obligations. When data is no longer needed, it is securely deleted or anonymized.

Cookies and Tracking

We use cookies and similar tools to analyze usage and improve your experience. You may decline cookies through your browser, though this may affect site functionality.

Children’s Privacy

Our services are not intended for users under 16 years old. We do not knowingly collect personal data from children. If discovered, such data will be promptly deleted and access revoked.

Policy Updates

We may update this Privacy Statement periodically. All changes will be posted on this page with the most recent revision date.

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